![]() The problem was in the account setup entries on Outlook. I am now able to receive emails on Outlook 2013! Well, after 8 days I have figured it out. The ports should be 993 for incoming and 465 for outgoing. Under "Advanced": select "SSL/TSL" for both incoming and outgoing server. Under "Outgoing server": enable "My outgoing server requires authentication". ![]() If you've setup "Two factor authentication", try disabling it, which will allow you to use your telus (gmail) password, otherwise you'll need the unique password.įor IMAP, have you made sure the "enable IMAP" is saved, as it's possible to miss the "SAVE" button at the bottom of the page. I was able to setup the telus email using both POP3 (again need to enable POP3) and IMAP after much difficulty. I would not recommend deleting a pst file. If it's a pst file, you could always use this file to setup a new pop3 account for the new by gmail, as it will keep all your old emails, contacts and calendar. You could also remove the file by clicking "Remove" from appearing in Outlook (if it's set as default data file, you might have to make another file default, open Outlook, close it, before you'll be able to remove it). Check the extension of the file (pst or ost) and by highlighting the file and clicking "Open file location" would take you the folder the file is located. You could check that by going to "Control Panel"-"Mail - Data files. Outlook normally does not delete the file even though you have deleted the email account. It might be the data file of the old telus account. Having spent a fair amount of time on this over the past couple of days I would be grateful for any help. I know the password is correct as I used it on my phone the same day. I have carefully checked my username and password, repeatedly. Verify your user name and password for this account in Account Settings. Send test e-mail message: Your e-mail server rejected your login. If this problem continues, contact your server administrator or Internet service provider (ISP). ![]() Log onto incoming mail server (IMAP): The connection to the server was interrupted. I have followed the instructions, including trying both SSL and TLS for the outgoing mail server sttings.Īs I have two existing Gmail accounts on my Outlook 2013 I have looked at their settings and they are the same as I have been inputting for my account. I have followed the guide, I have gone to my Gmail settings and changed forwarding to IMAP. I called Telus tech support and was told politely that as I was able to get my mail online and on my phone that Outlook 2013 was third party software and to look at the Telus guide to setting up email on my computer. I am able to receive my emails on the Gmail website. On Tuesday I was migrated to Telus email powered by Google.
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